İş Stresinin Duygusal Tükenmişlik Üzerindeki Etkisinde Algılanan Yönetici Desteğinin Düzenleyici Rolü: Alanya’daki Otel Çalışanlarına Yönelik Bir Araştırma: The Moderating Role of Perceived Supervisor Support in the Relationship Between Job Stress and Emotional Exhaustion: A Study on Hotel Employees

Pelin CANDAR; Emre Ozan AKSÖZ

Authors

Pelin CANDAR Anadolu Üniversitesi
Emre Ozan AKSÖZ Anadolu Üniversitesi

Keywords:

Job stress, Emotional exhaustion, Perceived supervisor support, Alanya

Abstract

The aim of this study is to reveal the moderating role of perceived supervisor support in the effect of job stress on emotional exhaustion. The scope of the research consists of personnel working in five-star hotel enterprises operating in Alanya. In the data collection process, the convenience sampling method was adopted, and the data were collected through a questionnaire technique. Within the scope of the study, questionnaire forms were hand-delivered to the human resources departments of 15 hotels in Alanya that agreed to participate in the research. The human resources departments distributed the questionnaires to the hotel employees, and the completed forms were returned to the same departments by the employees. The completed questionnaires were then collected in person from the relevant units by the researcher. As a result of this process, 418 questionnaires were obtained from the employees. In the analysis of the data, the partial least squares (PLS) method, a type of structural equation modeling (SEM) approach, was applied using the SmartPLS software. The analysis results revealed that job stress has a positive and strong effect on emotional exhaustion, and that perceived supervisor support has a moderating effect on the relationship between job stress and emotional exhaustion. The findings are expected to contribute to the development of more effective strategies by hotel enterprises to prevent job stress and emotional exhaustion. In particular, the findings regarding how perceived supervisor support functions as a balancing factor in preventing employees from experiencing emotional exhaustion in the face of job-related stress offer important practical implications for improving human resource practices and reshaping managerial approaches.

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The Moderating Role of Perceived Supervisor Support in the Relationship Between Job Stress and Emotional Exhaustion: A Study on Hotel Employees